Privacy Policy

We collect various types of information to provide and improve our services to you. The information we collect falls into the following categories:

Personal Information

When you make a booking, contact us, or fill out a form, we may collect:

• Full name (first and last name)
• Email address
• Phone number (including country code)
• Postal address and country of residence
• Date of birth (for age verification and travel requirements)
• Passport details (number, nationality, expiry date) when required for bookings
• Payment information (credit card number, billing address) processed securely through our payment providers
• Emergency contact information
• Travel preferences and dietary requirements

Health Information

For your safety, we may collect:

• Pre-existing medical conditions relevant to safari participation
• Allergies (food, medication, environmental)
• Physical limitations or disabilities
• Dietary restrictions and requirements

This information is treated with the highest level of confidentiality and is only shared with your safari guide and relevant service providers to ensure your safety.

Automatically Collected Information

When you visit our website, we automatically collect:

• IP address (anonymized after 30 days)
• Browser type and version
• Operating system
• Referring website or source
• Pages visited and time spent on each page
• Date and time of your visit
• Device type (desktop, mobile, tablet)
• Screen resolution and language preferences

Information from Third Parties

We may receive information about you from:

• Travel agents or tour operators who book on your behalf
• Payment processors for transaction verification
• Social media platforms if you interact with our social media pages
• Review platforms (Google, TripAdvisor) where you leave public reviews
• Analytics providers for website performance data

We use the information we collect for the following purposes:

Booking & Service Delivery

• Processing and confirming your safari booking
• Arranging accommodations, transportation, and activities
• Communicating your dietary requirements and health information to service providers
• Providing pre-departure information and itineraries
• Processing payments and refunds
• Handling booking modifications and cancellations

Communication

• Responding to your inquiries and providing customer support
• Sending booking confirmations and travel documents
• Providing important updates about your safari (schedule changes, safety alerts)
• Sending post-safari feedback requests
• Delivering marketing communications (with your consent)

Safety & Security

• Ensuring your safety during the safari (health information sharing with guides)
• Emergency contact and medical information management
• Verifying your identity for security purposes
• Preventing fraud and unauthorized access

Business Operations

• Analyzing website usage to improve our services
• Conducting internal record keeping and reporting
• Training staff and improving customer service
• Complying with legal obligations
• Processing insurance claims

Legal Basis for Processing

We process your personal data based on the following legal grounds:

• Contract Performance: Processing necessary to fulfill our contractual obligations to you
• Legitimate Interest: Processing necessary for our legitimate business interests (improving services, preventing fraud)
• Consent: Processing based on your explicit consent (marketing communications)
• Legal Obligation: Processing necessary to comply with legal requirements

We do not sell, rent, or trade your personal information. We may share your information with the following categories of recipients:

Safari Service Providers

• Lodges and camps (for accommodation reservations)
• Park authorities (for permits and entry fees)
• Transport companies (for transfers and flights)
• Activity operators (for balloon safaris, walking tours, etc.)
• Catering providers (for special dietary requirements)

We share only the information necessary for these providers to deliver their services to you.

Payment Processors

We use secure third-party payment processors (Stripe, PayPal) to handle transactions. These processors have their own privacy policies and are PCI DSS compliant. We do not store your full credit card details on our servers.

Professional Advisors

We may share information with our legal, accounting, and insurance advisors as necessary for business operations and compliance.

Legal Requirements

We may disclose your information if required by law, court order, or governmental request, or to protect the rights, property, or safety of Sangare Guided Safari, our guests, or the public.

Business Transfers

In the event of a merger, acquisition, or sale of all or a portion of our assets, your information may be transferred as part of that transaction. We will notify you of any change in ownership or use of your personal information.

With Your Consent

We may share your information with third parties when you have given us explicit consent to do so.

We use cookies and similar tracking technologies to enhance your browsing experience and analyze website traffic.

Types of Cookies We Use

• Essential Cookies: Required for the website to function properly (session management, security). These cannot be disabled.
• Analytics Cookies: Help us understand how visitors interact with our website (Google Analytics). These collect anonymous data.
• Preference Cookies: Remember your settings and preferences (language, currency).
• Marketing Cookies: Used to deliver relevant advertisements and track campaign performance.

Managing Cookies

You can control and manage cookies through your browser settings. Most browsers allow you to:

• View what cookies are stored and delete them individually
• Block third-party cookies
• Block all cookies
• Delete all cookies when you close your browser

Disabling certain cookies may affect the functionality of our website.

Google Analytics

We use Google Analytics to analyze website usage. Google Analytics uses cookies to collect information about how visitors use our site. This information is anonymous and used only to improve our website. You can opt out of Google Analytics by installing the Google Analytics Opt-out Browser Add-on.

We implement appropriate technical and organizational security measures to protect your personal information against unauthorized access, alteration, disclosure, or destruction.

Security Measures

• SSL/TLS Encryption: All data transmitted between your browser and our website is encrypted using SSL/TLS technology.
• Secure Payment Processing: Payments are processed through PCI DSS compliant payment processors. We never store full credit card numbers.
• Access Controls: Personal information is accessible only to authorized personnel who need it to perform their duties.
• Data Minimization: We collect only the information necessary for the purposes described in this policy.
• Regular Security Audits: We regularly review and update our security practices.
• Staff Training: All staff are trained on data protection and privacy practices.

Data Breach Notification

In the event of a data breach that affects your personal information, we will notify you and the relevant supervisory authority within 72 hours of becoming aware of the breach, as required by applicable data protection laws.

We retain your personal information only for as long as necessary to fulfill the purposes for which it was collected, or as required by law.

Retention Periods

When your data is no longer needed, it is securely deleted or anonymized so that it can no longer be associated with you.

Depending on your location, you may have the following rights regarding your personal information:

Right of Access

You have the right to request a copy of the personal information we hold about you. We will provide this within 30 days of your request.

Right to Rectification

You have the right to request correction of inaccurate or incomplete personal information.

Right to Erasure

You have the right to request deletion of your personal information, subject to our legal obligations and legitimate business interests.

Right to Restrict Processing

You have the right to request that we restrict processing of your personal information in certain circumstances.

Right to Data Portability

You have the right to receive your personal information in a structured, commonly used, and machine-readable format.

Right to Object

You have the right to object to processing of your personal information for direct marketing purposes.

Right to Withdraw Consent

Where processing is based on consent, you have the right to withdraw consent at any time. This will not affect the lawfulness of processing carried out before withdrawal.

Exercising Your Rights

To exercise any of these rights, please contact us at privacy@sangareguidedsafari.com. We may need to verify your identity before processing your request.

Our services are not directed to individuals under the age of 18. We do not knowingly collect personal information from children. If you are a parent or guardian and believe your child has provided us with personal information, please contact us immediately.

For family safari bookings, we collect information about children only as necessary to arrange accommodations, activities, and ensure their safety during the tour. Parental consent is required for all information collected about minors.

We take special care to protect children's privacy and ensure their information is handled appropriately and securely.

Your information may be transferred to and processed in countries other than your country of residence. These countries may have different data protection laws.

Safeguards

When we transfer personal information internationally, we ensure appropriate safeguards are in place, including:

• Standard contractual clauses approved by relevant data protection authorities
• Data processing agreements with all third-party processors
• Ensuring recipients are in jurisdictions with adequate data protection

By using our services and providing your information, you consent to the transfer of your information to Kenya and other countries where our service providers operate.

Our website may contain links to third-party websites, including social media platforms, payment processors, and partner websites. We are not responsible for the privacy practices of these third parties.

We encourage you to read the privacy policy of every website you visit. This Privacy Policy applies only to information collected by Sangare Guided Safari through our website and services.

Third-party services integrated into our website include:

• Google Analytics (website analytics)
• Stripe and PayPal (payment processing)
• Google Maps (location services)
• Social media platforms (Facebook, Instagram, X)

With your consent, we may send you marketing communications about:

• New safari tours and destinations
• Special offers and promotions
• Travel tips and safari guides
• Company news and updates

Opting Out

You can opt out of marketing communications at any time by:

• Clicking the "unsubscribe" link in any marketing email
• Contacting us at info@sangareguidedsafari.com
• Updating your preferences in your account settings (if available)

We will process your opt-out request within 5 business days. Please note that even if you opt out of marketing, we may still send you transactional communications related to your bookings.

We may update this Privacy Policy from time to time to reflect changes in our practices, technology, legal requirements, or other factors. When we make material changes, we will:

• Update the "Last updated" date at the top of this page
• Post the new Privacy Policy on this page
• Notify you by email for significant changes (for registered users)

We encourage you to review this Privacy Policy periodically. Your continued use of our services after any changes constitutes acceptance of the updated policy.

If you have any questions, concerns, or requests regarding this Privacy Policy or our data practices, please contact us: